SAIT | Calgary, Alberta

Part-time/Casual

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The Student Services department’s role in student success is to create a culture and environment that unleashes the full potential of all the students at SAIT. Our primary goal is to support Student-First Culture, by focusing on student success and mobilizing all campus community members in this shared goal.

The Opportunity

Reporting to the User Services Coordinator, Library Casual Staff are members of the Reg Erhardt Library’s User Services Team, focused on providing frontline library and information services to students, staff, faculty and visitors to SAIT, consistent with the Library’s policies. They provide library circulation, basic reference and user assistance to patrons in-person, by phone, email or online chat.

Casual staff are expected to make decisions independently, balancing operational needs with user-focused service. They are also comfortable working in a public space serving a diverse community of library users, during hours when they may have limited support from specialist library staff or other SAIT departments. Casual staff will meet a variety of public service situations with competence and empathy. 

Please note: Successful applicants will work assigned part-time hours, usually covering weekday evenings and weekends. However, they may also be expected to cover additional shifts on short notice or during weekdays to support the Library’s business needs. 

The Role

• Respond to reference queries, clarifying user needs through reference interviews
• Guide users through in the use of information tools, such Library Search and e-Resources
• Provide circulation and client account services using our ILS
• Provide basic technical assistance to users
• Inform users about library resources, policies and processes
• Direct users to appropriate SAIT services and resources
• Open and close the Library
• Refer complex user requests to appropriate staff
• Oversee the work of shelvers and report issues to the User Services Coordinator
• Prepare print material for shelving
• Track usage statistics
• Maintain equipment
• Organize collections
• Re-shelve returned materials

Qualifications & Experience

• Library Technician Diploma, or an equivalent combination of education and experience. 
• Extensive knowledge of contemporary reference and information sources
• Strong knowledge of library operations and best practices
• Familiarity with modern ILS systems
• Basic computer skills, including use of the Windows operating system and Office 365
• Strong written and verbal communication skills
• Ability to work independently, but cooperatively
• Ability to resolve problems and make decisions independently
• Ability to meet a variety of users and needs with competence and empathy

Job classification: Library Technician I

Hourly rate: $22.84 – $24.67

Position End Date: June 30, 2024

Posting closing date: August 10, 2023

To apply, please follow this link: https://jobs.lever.co/sait/c6c3e1dd-1db4-4e4c-9225-6205edde20a7

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT. 

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT – so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.  

BEWARE FALSE POSTINGS AND RECRUITING OFFERS

SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.

Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.